Once your order is successfully submitted, the warehouse then processes your order the following business day. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive an email notification containing your tracking information, along with an estimated delivery date from our partner courier, FedEx.
Please note that the standard delivery time of 2-5 business daysare estimates and may vary depending on circumstances like distance, local holidays, and any other external factors outside of Dreame's, and courier’s, control. Packages are not shipped nor delivered on weekends and local public holidays and may vary due to external factors outside of Dreame's and our courier’s, control.
While we always strive to have our orders delivered on time, we acknowledge that the unforeseeable is inevitable. External factors outside of Dreame's and courier’s control, such as extreme weather conditions and technical failures, are bound to occasionally cause delays, and we ask for your patience and understanding when they do.
Additionally, please note that during promotional campaigns, delivery times may be longer than usual.
Feel free to contact us if you have any questions about your order's status. Alternatively, if you already have a tracking number, please feel free to check the status via the FedEx Website.