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Order and Shipping

In the event you wish to cancel your order, please contact us. Once the cancellation request has been done, we will notify you via email.

If we are unable to process the requested cancellation immediately, usually because the package has already been shipped, we will contact our courier to have the package returned to our warehouse.

Within 2-3 business days of receiving your order, we will process it, issue a full refund to your account if it was prepaid, and notify you via email.

Once an order is submitted, we are unable to change the ordered products or the quantity selected.
In this situation, we suggest you contact us and cancel the incorrect order.


Thereafter, we recommend you place a new order for your desired item(s) on our website at your own convenience.

If you wish to change your delivery address, please contact us and we will do our best to assist you in this matter.


In case we cannot change the address anymore, usually because the package has already been shipped, we will need to contact our courier to request a change of delivery address.


When requesting for an address change, we need the following the following information:
First and Last name
Street name and number
Zip code and City
Country
Phone number

Kindly note that this process may delay the delivery time; Dreame is not responsible for any delay in delivery due to an address change requested by the customer.

Once your order is successfully submitted, the warehouse then processes your order the following business day. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive an email notification containing your tracking information, along with an estimated delivery date from our partner courier, FedEx.

Please note that the standard delivery time of 2-5 business daysare estimates and may vary depending on circumstances like distance, local holidays, and any other external factors outside of Dreame's, and courier’s, control. Packages are not shipped nor delivered on weekends and local public holidays and may vary due to external factors outside of Dreame's and our courier’s, control.

While we always strive to have our orders delivered on time, we acknowledge that the unforeseeable is inevitable. External factors outside of Dreame's and courier’s control, such as extreme weather conditions and technical failures, are bound to occasionally cause delays, and we ask for your patience and understanding when they do.

Additionally, please note that during promotional campaigns, delivery times may be longer than usual.

Feel free to contact us if you have any questions about your order's status. Alternatively, if you already have a tracking number, please feel free to check the status via the FedEx Website.

If you receive your package and it is not what you ordered, please contact us immediately and provide us with the following:

Picture of the item(s) you received together with the delivery note (Please make sure that the details are clear and visible)
If a cordless stick vacuum was ordered, please provide a clear picture of the product.
If a robot vacuum was ordered, please provide a clear picture of the product.
We will do our best to assist you further.

In addition to the outer packaging, our products are additionally equipped with an internal protective film. If the package is damaged, open it to see if the product is damaged. If it is not damaged, you can still use it. If the product is damaged, please contact our customer service by sending an email to aftersales@dreame.tech within 48 hours after receiving the product, and our customer service will reply your email within 24hrs.

Once FedEx has made their first delivery attempt to your address, you can contact your local FedEx Office and ask them to deliver your package to your nearest FedEx Access Point.

Your package will be delivered to a secure location where you can pick it up at your own convenience.

Within 1-2 working days after placing a successfully placed your order, you’ll receive a tracking number from our courier. If you have not received your UPS Tracking Number, please contact us and we will look into this for you immediately.

If you haven’t received your order and you have a tracking number, we urge you to contact your local FedEx Office in the first instance. FedEx will have more accurate information regarding the status of the delivery.

All orders to the United States are shipped from United States warehouse.

Within 1-2 business days of placing your order, you will receive a tracking number via email from our courier partner FedEx containing your package’s tracking information.

If you place your order during the weekend or a public holiday, your order will be sent out during the next working day, so you can allow additional days to receive your tracking details.

To track your package, simply enter your tracking number on FedEx´s official website.

Although we strive to provide world-wide shipping, at this time our courier service is unable to deliver to:

The Territory of Guam
Virgin Islands of the United States
American Samoa
Micronesia
Hawaii
Marshall Islands
Northern Mariana Islands
U.S. Virgin Islands
Armed Forces Americas

There may be additional regions, countries, or cities that our courier service is unable to deliver to.

Free shipping on orders above $120 for most areas. We provide FedEx Ground for most areas in United States.
See details to check the shipping areas we supported now.

No worries. Only a delivery note is included with all of our orders and this document does not include any pricing information.

Should you wish to have an invoice for your order, simply contact us and we will be happy to assist you.

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