Warranty Extension

More protection for your product

X40 Ultra

1 Year $69.00 2 Years $139.00

X30 Ultra

1 Year $69.00 2 Years $139.00

L20 Ultra

1 Year $69.00 2 Years $139.00

L10s Pro Ultra

1 Year $69.00 2 Years $139.00

L10s Ultra

1 Year $59.00 2 Years $119.00

L10s Pro Gen 2

1 Year $39.00 2 Years $69.00

D10 Plus Gen 2

1 Year $39.00 2 Years $69.00

1 year $109.00 2 Years $159.00

H14 Pro

1 Year $59.00 2 Years $119.00

H14

1 Year $49.00 2 Years $79.00

H13 Pro

1 Year $49.00 2 Years $79.00

H12 Pro

1 Year $39.00 2 Years $69.00

H12 Dual

1 Year $49.00 2 Years $79.00

Z10 Station

1 Year $49.00 2 Years $79.00

R20

1 Year $39.00 2 Years $69.00

Steps to Activation

Step 1: Ensure that the model for which the extended warranty was purchased is identical to your own model. If they do not match, please return and repurchase.
Step 2: Find "E-Warranty" in the "Me" section.
Note:
1. Make sure that the email address used to log into the app is the same as the account with which you registered on the official website where you purchased the warranty extension.
2. If the app was registered with your mobile phone number only, please link the official website account's email address in advance.
Step 3: Click "Activate".
Step 4: Select the previously purchased product and confirm that the model is correct.
Step 5: Click "Activate", and the page will show that activation was successful (please note that refunds are no longer possible after activation). After successful activation, check to ensure that the extended warranty date has been updated and is correct.

Step 2

Step 5

FAQ

Q1: In which cases can the warranty extension not be activated?

A: 1. The product’s warranty period has expired.
2. The product’s warranty period has already been extended.
3. The device model does not match the model eligible for the purchased warranty extension.

Q2: Why can't the warranty extension I purchased on the official website be activated or displayed in the app?

A: If no products are available to select during activation, it is usually because the email address used to log into the app is different from the email address of the account used to purchase the warranty extension on the official website. You can link the official website email address to the app again.

Q3: I have a shared device. Can I purchase an account for the warranty extension?

A: Yes. When ordering from the official website, please ensure that the email address you use to log in to the official website matches the email address used for the app.

Q4: What should I do if I have replaced the device through official customer service?

A: 1. Please add the new device to dreamehome after the replacement.
2. Please contact our official customer service at support.us@dreame.tech, and we will help you update the SN on the electronic warranty card page.

Q5: Is there a validity period for activation after purchasing the warranty extension? For example, if I purchased the warranty extension in May, can I activate it next year?

A:There is no activation validity period. After purchase, you can activate it anytime before the device's warranty period expires.

Q6: Can I return the extended warranty if I no longer want it after activation?

A:Please note that after activating the extended warranty, refunds are no longer possible. Please ensure that you need the warranty extension before activating it.

Q7: Why does my SN show "--" and I cannot activate the purchased warranty extension?

A: The data upload is delayed, either because the device was just activated or due to a peak business period. Please wait a moment and then check again.

Extended Warranty Service

INTRODUCTION

This Extended Warranty Service ("Extended Warranty") is provided by Dreame exclusively to the original purchaser of certain Dreame products.

SERVICE DESCRIPTION

a. The service is optional, fee-based, and offered by Dreame only for certain Dreame-branded products purchased from the official Dreame online store. The warranty extension period begins immediately after the expiration of the original warranty under the limited Dreame warranty.

b. The warranty extension is linked to your purchases for personal use on the official Dreame website or the Dreame online store application.

c. The warranty extension can be selected for a term of one year, two years, or another term as offered on the product pages of eligible products; once the transaction is completed, the selected term cannot be changed.

d. The warranty extension can only be purchased in conjunction with the product and cannot be bought separately. Only one warranty extension can be purchased per product.

e. Warranty extensions may also be available from other providers. You may also be covered through your homeowner’s insurance or other insurance policies.

f. The service is a service contract, not an insurance policy from an insurance company.

g. The service begins at the expiration of the Dreame warranty period and ends after the specified number of years of the purchased service ("Service Period").

h. During the service period, the product remains protected against material and workmanship defects under normal use and in accordance with the respective product manual.

i. No costs will be charged to the consumer for the repair or replacement of a defective product performed by Dreame or an authorized service center during the service period (whether it involves parts, labor, or otherwise).

LIMITATION

a) Dreame is not liable for any losses or damages caused wholly or mainly by your breach of these terms and conditions.

b) Dreame is not liable for losses that are not a reasonably foreseeable consequence of a breach of these terms and conditions, to the extent permitted by local law. As a consumer, you do not use the product for commercial purposes. Therefore, Dreame is not liable for lost profits, revenue, expected savings, contracts, or time losses resulting from the use of or inability to use the product.

c) Dreame’s liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law is not excluded or limited by these terms and conditions.

d) Dreame is not responsible for delays caused by events beyond its control. If the provision of the service is delayed due to an event beyond our control, we will contact you as soon as possible to inform you and take measures to minimize the delay's impact.

e) In any case, Dreame’s liability, as well as that of its suppliers, under this limited warranty is limited to the amount actually paid by the consumer for the product or the current replacement value, whichever is higher.

CUSTOMER SERVICE

For inquiries or claims regarding warranty extensions, please contact us via email: support.us@dreame.tech