Dreame Limited Warranty Policy - United States

• The warranty becomes effective from the date of purchase shown on the valid proof of purchase, original receipt, or invoice, or from the delivery date (if the delivery date is later than the purchase date). If the valid proof of purchase, original receipt, or invoice is lost, the warranty period will commence three months after the date indicated on the product's nameplate located on the bottom of the product.

During the warranty period, we will inspect the defective product upon receipt to determine if it qualifies for warranty coverage. For covered repairs, we will bear the costs of inspection, materials, labor, and shipping. If the inspection confirms non-warranty coverage, you will be responsible for all repair costs, including inspection fees, materials, labor, and round-trip shipping costs.

This warranty does not cover the following:

• Accessories and Consumables: Packaging materials such as printed boxes, internal foam, paper cards, user manuals, expansion screws, labels, cleaning tools, and other consumables are not covered under warranty, unless damage results from defects in non-consumable product components.
• Normal Wear and Aging: Gradual deterioration in performance or appearance resulting from normal use.
• Damage Caused by Improper Use, including but not limited to:
• Failure to follow user manual instructions, including but not limited to using non-official accessories or cleaning solutions.
• Damage caused by improper maintenance or storage.
• Use for cleaning non-household waste (such as ashes, sand, plaster dust, etc.).
• Product damage caused by improper disassembly by the customer or unauthorized third parties.
• Use in commercial or corrosive environments.
• Damage caused by accidents, liquid ingress, improper voltage, or unauthorized disassembly/repair.
• The product you purchased is a sample unit whose model or SN does not conform to the SN coding rules for brand-new complete units.
• Damage to the product due to force majeure, including but not limited to natural disasters, strikes, riots, labor disturbances, failure of subcontractors or suppliers to perform, abnormal manufacturing conditions or costs, carrier or communication delays or failures, fire, flood, storm, ice, accidents, war, explosions, epidemics, government orders or regulations, inability to obtain any necessary governmental or other permits, court orders, or any other cause beyond our reasonable control.

For products damaged due to misuse or beyond the warranty period, we offer paid repair services. You are responsible for all repair fees, parts costs, and round-trip shipping costs. Specific pricing and whether it supports repairs will depend on the product's damage condition. Dreame After-Sales Service will make a judgment based on the actual situation. The final decision on whether repairs are supported will be subject to the reply from Dreame After-Sales Service.

Limitation of Liability: To the maximum extent permitted by law, DREAME's total liability shall not exceed the purchase price you paid for the product. We are not liable for any indirect or consequential damages.

This Limited Warranty supersedes all other Dreame warranties and liabilities, whether oral, written, (non-mandatory) statutory, contractual, tortious, or otherwise, including but not limited to any implied conditions, warranties, or other terms regarding satisfactory quality or fitness for a particular purpose, to the extent permitted by applicable law.

If any provision is deemed illegal or unenforceable, that provision shall be excluded from the warranty, and the validity or enforceability of the remaining provisions shall not be affected.