Terms & Conditions


This website is operated by Dreame International (HongKong) Limited. Throughout the site, the terms “we”, “us” and “our” refer to Dreame International (HongKong) Limited, registered in Hong Kong under the company registration number 3006519. Dreame International (HongKong) Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website.
By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Rules and Regulations

We welcome you to visit our company’s website at www.dreametech.com. We would like to thank you for supporting our products and visiting our web page.

Please take a few minutes to read and understand the legal agreements between customers and Dreame as stated below. Through visiting, browsing and using information from our website, you come to admit that you have read and totally agreed to comply with the adjustments of these rules and regulations. If you do not agree with these rules and regulations, please do not use the information from our web page.

Customers’ Information

Protecting customers’ information is crucial to us. Therefore, protecting your confidentiality when processing your personal information is the most important duty that we especially take into account.

In some areas of our website, we may require you to provide some of your personal identifying information before letting you use a certain service. The information such as name, mailing address, email address and other requirements will be received and stored according to the nature of a specific requirement to serve you best. In other words, all of your information will be used to improve the service quality that Dreame provides you.

We guarantee that all of your provided information is stored and kept safe by Dreame’s optimal security procedure and policy to prevent your information from illegal use, destruction, modification and disclosure except for the following situations:

We can disclose your personal information to a third party with your agreement.

We can disclose your personal information to our branch office/agent and those who are in charge of doing research on the product. These individuals will utilize your personal information under restricted permissions and will not be allowed to share it with any other person.

We can disclose your personal information upon request by the authority or when we think it is necessary to a) comply with the law and other legal requirements, b) protect the rights and properties of Dreame or our collaborating companies, c) prevent crimes or protect the country or d) protect the safety of the product user or other people.

Copyright and Authorization Information

All of the information appearing on this web page include but not restricted to: names of product models, logos, documents, graphics and symbols and other written texts are subject to the intellectual authorization and copyrights by Dreame.

Also, all the information in this web page is legally protected from unauthorized copying, reproducing, reissuing, broadcasting, distributing or utilizing for any side project without the written consent by Dreame. Especially with the Dreame symbol and logo, all utilization, downloading, copying and distributing in any form are strictly prohibited.

In some special situations, we allow you to partly and non-exclusively, and non-transform download and display the contents of our website only on your personal computer and only for personal, non-profitable purposes. The permission exists under the following conditions:

You are prohibited to alter the displayed information on this web page. All information about authorization and copyright of the information must be fully reserved. You also must comply with any term, condition or information included in the content of this web page.

You are prohibited to modify under any format or copy, publicize, display, distribute or utilize the content of our web page for commercialization or propagandizing purposes.

You are prohibited to copy any content from our web page to any other web page or any other media.

That you cannot comply with the rules, regulations and agreements of this web page may result in the automatic revocation of any of your rights and privileges without advanced notification. You also need to destroy all illegal copies of the downloaded content that you currently possess or control.

Beside the restricted permissions mentioned above, we do not grant any concrete or implied rights or license to any of the inventions, physical authorizations, copyrights, brand names, trademarks or intellectual authorizations.

Content and Product’s Price Alteration

All illustrating graphics, information, data and prices displayed on this web page are accurate at the updated time. All products prices are displayed as retail prices. However, we reserve the right to alter or eliminate these designs, data and prices of the displayed product any time without advance notification.

Please contact us or your local distributing agents for the most detailed, updated and accurate information.

Some Exemplifications of Responsibility

Responsibility of Data Protection

All information displayed on this web page is provided by Dreame and totally legal. We always strive to update you with the most accurate information. Nonetheless, during the data processing procedure, this web page may contain some technical errors or typos. Therefore, the information on this web page is not guaranteed to be complete, accurate or up to date. In any circumstances, Dreame is not responsible for any direct or indirect damage or any special consequentially-implied caution of any form related to or derived from the information on this web page or from any web pages linked or browsed from this web page. We are also exemplified from all responsibilities of third-party’s browsing, downloading and using of any data, information regarding to Dreame’s products or services even when we have explicitly cautioned of possible damages.

Alteration Rights

Dreame reserves the rights to alter the above usage policies and any information belonging to this web page at any time without advance notification.
We can also update or alter all information about the products, services or programs shown on this website without advance notification. We will publish those modified data on our web page so that customers can always be aware of our collected information, our uses of the data and the circumstances under which we disclose those data.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of China.