Well, the Dreame company is the worse company, the worse customer service that I never ever want to deal with it. From the day I received to today it’s a headache so many delays. From to send you a simple emails with a return label, to refund the money. Firstly they don’t prioritize customers. It’s just a number for this company. After 2 weeks that I called many many times and send many many emails I received by email the returned label. They already received the product and already pass 10 days and I’m still waiting my money to be refund. That’s no acceptable.

This vacuum is pretty comparable to the more expensive Roomba that I've used in the past. I really like how it does both vacuuming and mopping, and the self-emptying base is nice so I don't have to constantly maintain the thing like I've had to with my Roomba.

The suction power is pretty good and works great at picking up dirt, dust, and pet hair on my hardwood, tile and carpet flooring. And I really like how it avoids the trash and toys that my kids leave all over the floor. But the best part is that it doesn't constantly get stuck underneath my couch like my Roomba used to do all the time -- which completely defeated the entire purpose of running it when it only ran for about 5 minutes before getting stuck. So overall, I def recommend it!

I’m very impressed with this robot vacuum. We have three cats, and it helps me out a lot. Pet hair from our cats is not an issue. It can vacuum up fur balls rather easily. This robot is excellent at avoiding obstacles and completes tasks rather quickly. The robot can vacuum or mop my kitchen, dining room, living room, and foyer in about 45 minutes. Afterwards, it usually has about 87% battery remaining. It has no issues navigating around the legs of our dining room chairs without getting stuck.

The robot works well with my smart assistants. It only took me a couple of minutes to get everything set up. I can start or stop the robot by simply using my voice. The Dreamhome app allows me to see where the robot is in real time. I can also see where it has already been. I can select a specific room for the robot to clean, and it will go there automatically. I have been using this vacuum exclusively for over a week, and I haven’t noticed any dirt on my floors. The dock can hold several weeks and even months of dirt, depending on how dirty the floors get. Overall, I think this robot does a fine job.

This is my second vacuum product by Dreame and I have to say I'm just as impressed with this as I am with my first purchase (the H12S mop vacuum). Every part of the experience, from the initial unpacking down to the phone setup was easy and well thought out.

First let's go to the initial setup and unpacking. Everything is themed in white, reminiscent of Apple devices. There isn't much to do to get it ready. Just remove a little bit of protective film, a few inserts around the bumpers, and install the power cord to the base. The first bag in the base comes preinstalled. The only component you need to add is the side brush, and that's a simple press to connect. The mop component is optional for when you want to use this vacuum as a wet mop instead of a suction vacuum.

After getting it charged in the base, you open the Dreame Home app to complete initial setup. This is the only area that I had criticism on. The initial setup says to scan the QR code underneath to get the device added into the app. But there is no QR code on the robot, or on the base. Or anywhere for that matter. Thankfully you can instead add by model, which worked just fine.

Once you get it setup in the app you can begin the initial mapping phase. This has the robot move all around the room(s) and create a very detailed map of obstacles and doorways. With the built-in lidar array it worked flawlessly, mapping our entire first floor in under a half hour. You can then set no go zones, schedules, mop vs regular suction, and much more within the app based on the map. It even automatically determines rooms based on doorways, which is pretty cool.

On to the vacuuming. Vacuuming has a few modes, ranging from gentle to turbo. Turbo is pretty loud, so I don't intend to use it when I'm home. Strong appears to have the best balance of suction, battery life, and noise. Once it gets started it just goes. It follows very interesting patterns, and the app shows you in detail where it is and where it has been. If it gets something stuck in the rollers, you get an audible notification and an in app notification (a big LEGO got ours on the third run). Once it's done you get another notification, and data on the area covered, time taken, and battery life consumed.

I could continue here, but I think at this point it should be pretty obvious how awesome this robot is. I didn't even cover the mopping feature! I recommend this with absolute certainty!

I'm always nervous about robot vacuums and my dogs hair. My dogs shed a lot, and there is frequently Tufts of hair around the house that take a lot of effort to stay up on. The last few days this vacuum has done an excellent job of taking care of the free roaming balls of fur from my dogs. So A+ on that! Setting it up was fairly easy, and it operates pretty much all on its own after setup. The lidar system seems to be much better than previous robot vacuums I've had. It is expensive though!