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Product Registration

Unregistered products detected for this account

  • ${product.name}

${product.name}

Product Name: ${product.name}

Product Serial Number: ${product.sn?.toUpperCase()}

Product Registration Time: ${formatTimestamp(product.registered_time*1000)}

Electronic Warranty Card>

No products.

Please enter the serial number
${registerForm.sn}
  • ${product.name}

No product found.

No product found.

${registerForm.purchase_date} Please select your purchase date
${channel.name}

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No purchase channels

Please select your purchase channel
Please fill in your order number
${registerForm.phone_country_code}
${codeItem.name} ${codeItem.dialing_code}
Please fill in your phone number

Illegal phone number.

  • SN code on the machine

  • SN code on theouter packaging box

  • SN code on theouter packaging box

Product registration failed

Order number is wrong or not found

Device not found

Serial Number has been registered

Product not found

Illegal order number

Illegal serial Number

Order Number has already been used

Illegal phone Number

Illegal users

The product registration is successful and the warranty card of this machine has been activated.

FAQs
How do I complete the registration?

You can complete the product registration by entering through the Dreame Home APP - Store, or by logging directly into the Dreame official website.

How is the warranty period calculated after completing the product registration?

We provide different basic warranty periods of 1 to 2 years for different products. After you complete the product registration, we will also extend the warranty period for the product you purchased based on the specific model, with the extension ranging from 0.5 to 1 year. For detailed information, please refer to our official website: https://www.dreametech.com/pages/after-sales-policy

Can all Dreame products be registered online for the extended warranty?
The product registration portal is open to all products across all channels. However, whether you can successfully register the product or obtain extended warranty services depends on whether the product you purchased is still within the basic warranty period we provide. If it is no longer within the basic warranty service period, you will not be able to complete the product registration. Additionally, if the model of the product you wish to register is not included in the list of products eligible for registration, you will also be unable to complete the product registration (the list is as follows).
Product type Model Standard warranty Period(years) Registered Extended Warranty Period (years)
Robot Vacuum X50 Ultra 3 1
Robot Vacuum X40 master 2 1
Robot Vacuum X40 Ultra 2 1
Robot Vacuum L40 Ultra 2 1
Robot Vacuum L30 Ultra 2 1
Robot Vacuum X30 Ultra 2 1
Robot Vacuum L20 Ultra 2 1
Robot Vacuum L10s Ultra gen 2 2 1
Robot Vacuum L10s Pro Ultra 2 1
Robot Vacuum L10s Ultra 2 1
Robot Vacuum L10s Plus 2 1
Robot Vacuum L10s Pro Gen 2 2 1
Robot Vacuum D10 Plus Gen 2 2 1
Robot Vacuum D9 Max Gen 2 2 1
Robot Vacuum E30 Ultra 2 1
Robot Vacuum E20 Plus 2 1
Wet and Dry Vacuum H14 Pro 2 0.5
Wet and Dry Vacuum H13 Pro 2 0.5
Wet and Dry Vacuum H14 2 0.5
Wet and Dry Vacuum H12 Dual 2 0.5
Wet and Dry Vacuum H12 Pro FlexReach 2 0.5
Wet and Dry Vacuum H12 Pro 2 0.5
Wet and Dry Vacuum H12S 2 0.5
Wet and Dry Vacuum K10 2 \
Wet and Dry Vacuum N10 1 \
Cordless Stick Vacuum Z20 Station 2 1
Cordless Stick Vacuum Z30 2 1
Cordless Stick Vacuum Z20 2 1
Cordless Stick Vacuum Z10 Station 1 1
Cordless Stick Vacuum R20 1 1
Cordless Stick Vacuum R10 Pro 1 1
Cordless Stick Vacuum R10 1 1
Hair Dryers Pocket 2 1
Hair Dryers Gleam 2 1
Robotic Pool Cleaner Z1 Pro 2 \
Robotic Pool Cleaner Z1 2 \
Robotic Lawn Mower A1 1 1
After completing the product registration, where can I check it?

You can view the specific warranty expiration date for all registered products after logging into your personal account on the Dreame official website. You can also check all the products you have registered in the Dreame Home APP - Store using the same account.

If there is an exchange or if the machine's serial number (SN) is changed, do I need to register again? How is the warranty period calculated?

You will need to register again. Additionally, whether it is an exchange or a change of the machine's SN, the warranty period will uniformly be calculated based on the original machine's warranty time.