Dreame L10s Pro Gen 2 Robot Vacuum

I have tried chatting, emailing and calling to return my product as I ordered the wrong item and have already ordered and am receiving the new product today. Why can I not get to a live person who can get my return done??? It’s been over a week since I’ve started trying to contact you.

We have the original L10s pro without the spin mop. I purchased it during its pre-release several years ago and proud to say, it is running just as good today as it did the day we bought it. we have three dogs and run it three times a week and it keeps our carpets looking great. we will run over it with a Dyson once every month or two, not necessarily because it looks dirty but because robotic vacuums are still not really intended for deep cleans so the Dyson gets the dirt out from deep down in the carpet. The mop feature works well. As I mentioned, the original doesn't have the spinning mop heads, instead it has a pad that Velcro to the bottom of the bot. We vacuum the hard floors first then run it with the mop feature and it works similar to a Swiffer but without the work. Its tough. It can hold my 8 lb dog, giving her a ride around the house, has survived plowing through a pile of dog poop, dragging it around the house. It Dreame's defense, this was their first bot with lidar and it was our tiny dog that pooped on the floor so was below the lidar. If this ever happens to you, wash the dirt canister, rolling brush head and side brushes right away. we found they can be soaked without any issue. as far as the main vacuum goes, remove any large chunks of poo and let the rest dry to the vacuum. Once its dry, put on some gloves, take him outside and use a brush of some sort, like an old toothbrush and the dry poop will brush right off. We unscrewed several parts to get a deeper clean then blew it off with an air compressor. That pretty much gets it clean then all you have to do is wipe it down with disinfectant wipes and he's good as new. I've heard of people spending 6 and 7 hours cleaning a bot when it has a fight with poop but all of those people clean it while the poop is still wet. it took us about a half hour to 45 minutes to clean it if you include the time spent washing the attachable parts while wet with the time spent brushing the dry poop off and sanitizing it. It seems very durable which is why I'm buying one of their wet/dry mops today. Dreame has proved themselves to me to make reliable and quality products. They have earned my trust I have decided to stick with them. As a plus. You can really prank your spouse or boyfriend by telling them you're giving Mr. Dreame a bath. I should also note that I am a paraplegic with a chronic illness. Cleaning is extremely difficult for me and totally drains my energy. Having a robotic vacuum has been a real life saver. We are looking for the wet dry vac mainly because one of our puppies we learned is urinary incontinent so we need something to go over the hard floors between vacuum days.

Does vacuum and mop better than expected!

This was my first foray into the world of robotic vacuums, and I can see what the fuss is about. While I can't compare it to other units because this is the first one I've really used, I did try to use one at an Airbnb we rented once, and it was horrible. This is a completely different experience. It has a straightforward setup (including a smartphone app, which is nice and convenient), can do both vacuuming and wet-mopping, and did a really good job of mapping our condo footprint (as seen in the diagram attached, which came straight from the app). It navigates chairs, tables, carpet, etc. well, and generally does two passes - one around the carpets and any other obstacles, and then another where it focuses on those areas. I love that you can do set days/times, or just pull up the app and get it started, especially if you're getting ready to leave. It runs pretty quietly and has reasonable capacity, both for the dirt/dust collection as well as for the water/mopping reservoir. This has been a great addition to our home!

So far the mapping has somehow been its most impressive feature and its biggest drawback. I've deleted the map and started over repeatedly, but it keeps cleaning under the bed multiple times the same day while ignoring other areas of the map. I just can't help but be impressed with its ability to map down to every supporting foot under the bed though.
While it hasn't replaced our self-emptying Shark that was the same price, I think its ability to mop makes it competitive. Just having to set this up and empty it afterwards is certainly less labor-intensive than the mopping would be, so I guess that makes up for also having to manually empty the dust bin on this one. Neither is perfect at dog hair in the throw rugs, but neither is my upright vacuum that claims to be for pet hair. This one is better at going over the rugs and has never dragged one around the room like the Shark has. I'd never seen one that could raise up as far as this one to get through uneven doorways and over the rugs, so maybe that's not a fair comparison. They both do a good job sweeping up loose pet hair, crumbs, and anything tracked in. It's just pricier than I'd expect when it doesn't empty itself and it keeps going back to the dock after only cleaning half of the map and needing restarted.