We're very sorry to hear about the situation you've experienced. We understand how frustrating this must be for you.
In cases where a package is reported as stolen after delivery, our policy typically directs customers to contact the delivery service or file a police report, as they are best positioned to investigate such incidents. However, we truly value your experience with us and want to find a way to help.
To resolve this matter, we recommend that you contact FedEx directly to file a claim. Once you have a claim case number, please provide it to our aftersales team via email address:support.us@dreame.tech. , and we will offer you further assistance and a solution.
Thank you for your understanding and cooperation.