Why Your Vacuum Won't Turn On: Common Reasons and How to Fix Them
Dreame Editorial Team
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It can be both surprising and frustrating: You’re motivated to clean your home and vacuum the floor, but when you’re ready to go, the vacuum cleaner simply won’t turn on. Or perhaps you start using it and it shuts off suddenly.
The full range of vacuum cleaners—robot vacuums, upright vacuums, wet-dry vacuums, and central vac systems—can have power issues that can catch anyone off guard.
This scenario plays out in homes and businesses across the country every day. Vacuum cleaners, despite their seemingly simple operation, can fall victim to numerous issues that halt their performance. Understanding these common problems can save you time, money, and frustration.
Common Issues That Cause Vacuums to Stop Working
There are many reasons why vacuums won’t turn on or a vacuum cleaner suddenly stops working:
Power connection problems
Battery issues or low charge
Clogged filters, hoses, or rollers
Overheating and auto shutoff
Full dustbins or water tanks
Faulty switches, motors, or internal wiring
App or firmware errors
The following guide will help with robot vacuums, upright vacuums, wet dry vacuums, and central vacuum systems.
How to Fix a Vacuum Cleaner That Won't Turn On
Situation 1: The vacuum's screen is off and the machine is not moving:
Ensure the handle is properly installed by unplugging and reinserting it until you hear a “click”.
If the vacuum's power is low, fully charge it before use.
Situation 2: The screen is on, but the vacuum is not running:
Check if the vacuum is in an upright position. Some uprights have a self-stop function, meaning they only operate when tilted.
Listen for any voice prompts or error codes, such as “the roller brush is not installed or is entangled" or "the dirty water tank is not installed or is full of water".
If a cordless stick is fully charged but cannot turn on:
Ensure the vacuum cleaner is unplugged, as it cannot be turned on while charging. Try starting it again after unplugging.
Avoid starting and stopping the vacuum repeatedly within a short period.
Check if the metal tube, dust inlet of the brush, filter, or any other parts are blocked. If so, please clean them.
If you have recently washed any parts, ensure they are completely dry before using the vacuum cleaner.
Restart the vacuum cleaner and then switch between different suction levels to see if the problem is resolved.
Robot Vacuum Won’t Turn On or Stay Off
Autonomous robot vacuums are a marvel of the modern household, but even they can face challenges. Here are some aspects affecting robot vacuums:
1. Robot Vacuum Shuts Down Shortly After Starting
Check sleep mode: Press and hold the power button to wake it up.
Check the battery status: Place the robot back on the charging dock or base station. Use the app to check if the battery is low.
Fully charge the robot: Allow the robot to charge completely before reuse. Observe if it operates normally after cleaning for a period.
2. Why Does a Robot Vacuum Turn Off After Leaving the Station?
Manually place the robot back on the charging dock/base station. Check if it powers on after docking and if the app displays the battery level correctly.
Relocate the robot to a different area and press the Power/Clean button to check for a response.
3. Why Won't My Robot Vacuum Turn On?
1. If the power indicator is ON:
Press and hold the "Power/Clean button" to restart the robot.
If restarting doesn't work, reset the robot: Open the upper cover, press and hold the reset button for 3 seconds with a tool until you hear the voice prompt "Restore factory settings" .
2. If the power indicator is OFF:
Verify if the robot is turned off due to a low battery.
Ensure the charging dock/base station is connected to power and both ends of the power cord are correctly plugged in.
Clean the charging contacts of both the charging dock/base station and the robot to ensure a solid connection.
Troubleshooting a Central System
Troubleshooting a central vacuum system often begins with identifying the symptom. Is there no suction, weak suction, or is the unit not turning on?
Check the circuit breaker. If it trips repeatedly, there might be a short in the wiring or the motor.
Inspect the low-voltage wires at the inlet valves and the power unit for breaks or loose connections. A short in these wires can prevent the system from activating.
No suction?
Check clogs in the hose or attachments
Check each valve one by one—if one has no suction, the blockage is likely nearby.
Use a flexible snake or push a tennis ball through the pipe with the system on.
Check for air leaks at joints or damaged inlet valves—listen for hissing sounds.
Motor running but poor suction? The filter may be clogged, or the motor may be malfunctioning.
Maintenance Tips for Preventing Future Issues
Some ongoing maintenance is a good idea to keep your vacuum running smoothly:
Clean filters and brushes regularly
Empty dustbins and water tanks before they get full
Store the vacuum properly
Replace worn parts on schedule
Avoid overloading the motor with large debris
When to Seek Professional Repair Service
If you’ve gone through the checklist and your vacuum still won’t start, it might be time to seek expert repair, especially if you notice:
Signs of motor burnout
Zero response after troubleshooting
Broken circuit board or wiring
Warranty reminders and repair cost thresholds
When replacing, repairing makes more sense
Vacuum Toubleshooting Checklist
Is it plugged in?
Test the outlet
Inspect the power cord
Check the circuit breaker
Check the battery in cordless units
Clear any blockages (hose, brush roll, filters)
Empty dustbin or water tank
Watch for overheating signs
Test the on/off switch
Check for motor or belt damage
Still Stuck? Contact Dreame Support
If you've tried these steps and your Dreame vacuum still isn't working, contact our customer support or a professional repair service.
US Hotline (Customer Care): +1 (866) 977-5177
Hours: Monday to Sunday, 9:00 AM - 9:00 PM EDT
Email (Canada/USA): support.na@dreame.tech