Save $100 on Dreametech's top 10's         T10 | P10 | L10 Pro | Z10 Pro|W10             SHOP NOW>

Save $100 on Dreametech's top 10's

T10 | P10 | L10 Pro | Z10 Pro|W10

SHOP NOW>

Declaration of Conformity

Search by Product Name/Model
X
Download List
  • FAQ
  • User Manual
  • Dreametech T30 Cordless Stick Vacuum
    X
    Download List
  • FAQ
  • User Manual
  • Dreametech T20 Cordless Stick Vacuum
    X
    Download List
  • FAQ
  • User Manual
  • Dreametech Robot Vacuum D9
    X
    Download List
  • FAQ
  • User Manual
  • Dreametech Bot D9 Pro Robot Vacuum and Mop
    X
    Download List
  • FAQ
  • User Manual
  • DreametechBot L10 Pro Robot Vacuum and Mop
    X
    Download List
  • FAQ
  • User Manual
  • Dreametech Z10 Pro Robot Vacuum Cleaner
    X
    Download List
  • FAQ
  • User Manual
  • Dreametech W10 Robot Vacuum
    X
    Download List
  • FAQ
  • User Manual
  • Dreametech H11 Max Wet and Dry Vacuum
    X
    Download List
  • FAQ
  • User Manual
  • Dreametech H11 Wet and Dry Vacuum
    X
    Download List
  • FAQ
  • User Manual
  • Dreametech T30 Neo Cordless Vacuum Cleaner

    Introduction

    Our Privacy Policy was updated on February 2020 and will take effect at the same time. We are committed to ensuring that your personal data is protected and never misused.

    By sharing your personal data with us, and by continuing to use our websites and connected products, you confirm that you have read and understood the terms of this privacy policy. We take responsibility for the personal data we collect about you, and we aim to be transparent about how we handle it, and give you control over it.

    If you have any questions, comments or concerns about any aspect of this privacy policy or how Dreame handles your information, please email our Privacy Team at  support.us@dreame.tech

    Privacy Principles

    Privacy policies can be complicated. We have tried to make ours as clear and as accessible as possible. To help, we have also summarized how we handle your personal data in our privacy principles below. These principles demonstrate our commitment to protecting your privacy and handling your personal data in the right way and as you would expect it to be handled.

    We will only ask for or collect the personal data we need to provide and improve the service, products and experiences our customers expect.

    Give you control over the personal data we hold about you to ensure it is accurate and reflects your preferences.

    Make sure your personal data is always secure and protected.

    We are fair and transparent about how we use the personal data we hold.

    Only ever use your personal data for the purpose that you trusted us to use it for.

    Will never sell your personal data and only share it as outlined in our privacy policy or when you ask us to.

    Respect your choices and will inform you if there are important changes that affect your personal data or how we use it.

    Take responsibility for the personal data that we hold about you.

    Types of Information We Collect

    In order to provide our services to you, we will ask you to provide personal information that is necessary to provide those services to you. If you do not provide your personal information, we may not be able to provide you with our products or services.

    We will only collect the information that is necessary for its specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes. We may collect the following types of information (which may or may not be personal information):

    Log information: information related to your use of certain functions and websites. For example, cookies and other anonymous identifier technologies, IP addresses, network request information, temporary message history, standard system logs, crash information.

    In order to provide products or services to you and ensure your convenient,we will collect information include but not limited as customer name, phone number, address, payment details.

    We may also collect other types of information which are not directly or indirectly linked to an individual and which is aggregated, anonymized or de-identified.

    How Your Personal Information Can Be Used

    Personal information is collected for providing services and / or products to you, and legal compliance on our part under applicable laws. You hereby consent that we may process and disclose personal information to our affiliated companies (which are in the communications, social media, technology and cloud businesses), Third Party Service Providers for the purposes stated in this Privacy Policy.

    We may use your personal information for the following purposes: Providing, processing, maintaining, improving and developing our goods and/or services to you, including after-sales and customer support and for services on your device or through our websites.

    Communicating with you about your device, service or any general queries, such as updates, customer inquiry support, information about our events, notices.

    Analyzing and developing statistical information on use of our products and services to better improve our products and services.

    Storing and maintaining information about you for our business operations or legal obligations.

    Here are more details on how we use your information (which may include personal information):

    Sending notices. From time to time, we may use your Email to send important notices, such as communications about purchases and changes to our terms, conditions, and policies.

    Sharing With Our Group and Third Party Service Providers

    From time to time, in order to conduct business operations smoothly in providing you with the full capabilities of our products and services, we may disclose your personal information from time to time to other Dreame affiliated companies (in communications, social media, technology or cloud businesses), or our third party service providers which are our mailing houses, delivery service providers, telecommunications companies, data centers, data storage facilities, customer service providers, advertising and marketing service providers, agents acting on behalf of Dreame, [related corporations, and/or other third parties] (together “Third Party Service Providers”). Such Third Party Service Providers would be processing your personal information on Dreame’s behalf or for one or more of the purposes listed above. If you no longer wish to allow us to share this information, please contact us at support.us@dreame.tech

    Overview

    This website is operated by Dreame International (HongKong) Limited. Throughout the site, the terms “we”, “us” and “our” refer to Dreame International (HongKong) Limited. Dreame International (HongKong) Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
    By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website.
    By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
    If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

    Rules and Regulations

    We welcome you to visit our company’s website at global.dreametech.com. We would like to thank you for supporting our products and visiting our web page.

    Please take a few minutes to read and understand the legal agreements between customers and Dreame as stated below. Through visiting, browsing and using information from our website, you come to admit that you have read and totally agreed to comply with the adjustments of these rules and regulations. If you do not agree with these rules and regulations, please do not use the information from our web page.

    Customers’ Information

    Protecting customers’ information is crucial to us. Therefore, protecting your confidentiality when processing your personal information is the most important duty that we especially take into account.

    In some areas of our website, we may require you to provide some of your personal identifying information before letting you use a certain service. The information such as name, mailing address, email address and other requirements will be received and stored according to the nature of a specific requirement to serve you best. In other words, all of your information will be used to improve the service quality that Dreame provides you.

    We guarantee that all of your provided information is stored and kept safe by Dreame’s optimal security procedure and policy to prevent your information from illegal use, destruction, modification and disclosure except for the following situations:

    We can disclose your personal information to a third party with your agreement.

    We can disclose your personal information to our branch office/agent and those who are in charge of doing research on the product. These individuals will utilize your personal information under restricted permissions and will not be allowed to share it with any other person.

    We can disclose your personal information upon request by the authority or when we think it is necessary to a) comply with the law and other legal requirements, b) protect the rights and properties of Dreame or our collaborating companies, c) prevent crimes or protect the country or d) protect the safety of the product user or other people.

    Copyright and Authorization Information

    All of the information appearing on this web page include but not restricted to: names of product models, logos, documents, graphics and symbols and other written texts are subject to the intellectual authorization and copyrights by Dreame.

    Also, all the information in this web page is legally protected from unauthorized copying, reproducing, reissuing, broadcasting, distributing or utilizing for any side project without the written consent by Dreame. Especially with the Dreame symbol and logo, all utilization, downloading, copying and distributing in any form are strictly prohibited.

    In some special situations, we allow you to partly and non-exclusively, and non-transform download and display the contents of our website only on your personal computer and only for personal, non-profitable purposes. The permission exists under the following conditions:

    You are prohibited to alter the displayed information on this web page. All information about authorization and copyright of the information must be fully reserved. You also must comply with any term, condition or information included in the content of this web page.

    You are prohibited to modify under any format or copy, publicize, display, distribute or utilize the content of our web page for commercialization or propagandizing purposes.

    You are prohibited to copy any content from our web page to any other web page or any other media.

    That you cannot comply with the rules, regulations and agreements of this web page may result in the automatic revocation of any of your rights and privileges without advanced notification. You also need to destroy all illegal copies of the downloaded content that you currently possess or control.

    Beside the restricted permissions mentioned above, we do not grant any concrete or implied rights or license to any of the inventions, physical authorizations, copyrights, brand names, trademarks or intellectual authorizations.

    Content and Product’s Price Alteration

    All illustrating graphics, information, data and prices displayed on this web page are accurate at the updated time. All products prices are displayed as retail prices. However, we reserve the right to alter or eliminate these designs, data and prices of the displayed product any time without advance notification.

    Please contact us or your local distributing agents for the most detailed, updated and accurate information.

    Some Exemplifications of Responsibility

    Responsibility of Data Protection

    All information displayed on this web page is provided by Dreame and totally legal. We always strive to update you with the most accurate information. Nonetheless, during the data processing procedure, this web page may contain some technical errors or typos. Therefore, the information on this web page is not guaranteed to be complete, accurate or up to date. In any circumstances, Dreame is not responsible for any direct or indirect damage or any special consequentially-implied caution of any form related to or derived from the information on this web page or from any web pages linked or browsed from this web page. We are also exemplified from all responsibilities of third-party’s browsing, downloading and using of any data, information regarding to Dreame’s products or services even when we have explicitly cautioned of possible damages.

    Alteration Rights

    Dreame reserves the rights to alter the above usage policies and any information belonging to this web page at any time without advance notification.
    We can also update or alter all information about the products, services or programs shown on this website without advance notification. We will publish those modified data on our web page so that customers can always be aware of our collected information, our uses of the data and the circumstances under which we disclose those data.

    Governing Law

    These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of China.