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Support for H12 Pro FlexReach

Support Videos

H12 Pro FlexReach Complete Guide on How to Use
How to Installation Guide
How to Volume and Language Settings
How to Disassemble the Clean Water Tank
How to Power On and Switch to Cleaning Mode
How to Activate Self Cleaning and Switch to Drying Mode
How to Directly Start Drying without Self Wash
How to Clean and Disassemble the Sewage Tank
How to Clean and Replace the Filter Element
How to Replace the Roller Brush
How to Disassemble and Assemble the Roller Brush Cover

FAQ

Find answers to the questions you may have:
What are the standout features of the H12 Pro FlexReach?
【powerful suction】18,000Pa* suction power, easily tackle wet&dry messes
【0 tangles】Swiss PPA TangleCut resilient scraper leaves 0 tangles behind
【180° Lie-flat reach】for low space cleaning
【5min/90℃ hot air fast self drying】to make your machine ordor free
【Max 50min runtime】6*4000mAh battery capacity, cover 3500 ft² space at quiet mode.
【Smart dirt detect function】Real-time sensing of the degree of dirt on the ground, auto ajust power and waterflow
How does the self-cleaning feature of the H12 Pro FlexReach work?
H12 Pro FlexReach floor cleaner uses a hot wash self-cleaning system, where the 600W high-power heating wire quickly heats the airflow to raise the brush surface temperature, helping to dissolve grease and dirt.
Does the drying process maintain a consistently high temperature?
The newly upgraded 600W high-power heating wire quickly heats the airflow to 90℃, keeping the entire machine dry and odor-free. Unlike some rapid-drying floor cleaners, which fluctuate in temperature during the fast drying process, with only a few points reaching 70℃, H12 Pro FlexReach maintains a consistent temperature above 70℃ during the drying process, ensuring that the brushes are thoroughly dried and the entire machine is clean and fresh.
Will the cutting edge damage the ground, roller brush, and components?
First, the comb-toothed hair cutting scraper are embedded in the design and do not directly contact the floor. Additionally, the sharp edge is positioned behind the comb teeth, preventing any direct contact with the brush bristles, avoiding damage. The embedded design ensures that the cutting edges are not visible during normal cleaning operations, and since the cutting edges are made of non-steel materials, there's no need to worry about injury to hands or floors, and it won't damage components like the brush.
What is the difference between the high-temperature-resistant roller brush and the standard roller brush?
The high-temperature resistant roller brush can endure prolonged high-temperature washing and drying without deforming or affecting cleaning performance, while also being more resistant to water stains. First, its damage resistance is strengthened, remaining fluffy and elastic after high-temperature washing, ensuring no compromise in cleaning performance. Second, it has enhanced water absorption, leaving minimal water stains on the floor, allowing for quicker drying to prevent slips for the elderly and children.
What items are included in the box with the H12 Pro FlexReach?
Main body, Handle,charing base, user manual, spare brush roller, replacement filter, cleaning solution