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H15 Pro Heat Product Service

H15 Pro Heat Product Service

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H15 Pro Heat Complete Guide on How to Use

FAQ

Find answers to the questions you may have:
You can use most of the basic functions without a Wi-Fi connection. However, connecting to Wi-Fi via the dreame Home App unlocks additional features, including:
-Custom cleaning modes
-Custom self-cleaning modes
-Monitoring brush roller and filter usage/lifespan
-Monitoring the working status and remote control the device.
The Hot Water Mode takes 30 seconds to heat the water. The LED screen will display a percentage progress bar—once it reaches 100%, heating is complete. The temperature-sensitive strip on the side of the brush roll will also turn red when the temperature rises.
You can press the mode switch button on the handle to cycle through the following modes:
1. Hot Water Mode – Heats water to 85°C/185℉ for deep cleaning, ideal for grease, dried stains, and tough dirt.
2. Smart Mode – Automatically detects floor dirtiness and adjusts suction power & water flow.
3. Suction Mode – Turns off the water pump for dry vacuuming, suitable for carpets.
4. Custom Mode – Personalize settings via the dreame Home App.
Hot Water / Smart Mode/Custom: Used on sealed hard floors such as wood, laminate, tile, marble, concrete etc. In these modes, the machine will spray water to the brush roller, mop & vacuum at the same time.
Suction Mode: Used on carpet, rugs. In this mode the machine only dry vacuum without spraying water.
-Please check whether the machine is docked in the charge station properly.
-Please check whether the power cable is connected to the machine properly.
Connect H15 Pro Heat to Wi-Fi, you can select your preferred cleaning mode in the dreame Home App(saved for next use).
-Complete the self-cleaning process.
-Dump and clean the dirty water tank.Take out the filter and replace with a new filter.
-Expose the tank to the sunlight for hours.
-IMPORTANT: Every time you finish the self-clean, please promptly empty the dirty water tank to prevent the growth of odors and bacteria.
The standard warranty period for H15 Pro Heat is 3 years from the purchasing date. You could register your machine to get a 6 months extended warranty.
It's recommended to replace the brush roller and filter every 6 months.